Terms and Conditions

We thoroughly enjoy talking to our customers, providing information, taking orders and making certain you get the right part the first time around. We also provide unmatched Tech help and "coaching".  This is Straight talk from folks that not only sell these parts but work on these boats and components daily. All orders are by telephone, our web site is not credit card secure.  Please do not email CC info to us. Call 7 days a week, we answer phones from 8AM to 6PM Pacific Standard time.  If you get a message be assured we will call you back shortly! Important! please read this entire page regarding ordering, returns and Warranties Prior to making any order!

 

 We now offer limited no interest or fee "Layaway Purchase Programs", as well with prior approval and arrangements.  Please inquire if your interested JBP.

*Please read these guidelines carefully and call (805)466-4719 or email ( jetboatinfo@sbcglobal.net) if you have questions or concerns regarding purchases or transactions or JBP policies and procedures. JBP staff and management are available 10 am to 6pm Monday thru Saturday. If you recieve our outgoing  phone message, please be assured we check our phone messages and emails frequently and do our level best to respond at our earliest opportunity.T hank you !

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How To Order JBP policies and procedures


Ordering

Ordering Information and payment Terms: We encourage you to order by telephone.  Please call at (805)466-4719.  If we are unavailable, we will happily return your call if you leave a number.  Our shop hours are M-F 10:00 AM to 6:00 PM PST.  Please have your selections or questions written down. By using this method, we will be able to help you in the fastest and most efficient way possible. We will need your name, address, shipping address and phone number. We accept VISA, Mastercard, American Express and Discover.

Shipping

Freight: Most orders will be shipped UPS or best method unless specified otherwise by customer. Special shipping requirements are likely to delay shipment of your order. Any claims for shortage of product must be reported within 48 hours of receipt of shipment for any adjustment to be considered. Shipment damage claims must be made directly with the freight carrier. DO NOT RETURN DAMAGED PRODUCTS TO JET BOAT PERFORMANCE - SUCH SHIPMENTS WILL NOT BE ACCEPTED.

Refused shipments: Shipments returned to Jet Boat Performance marked refused, or not in when driver called, will cause the refusing customer's buying status to be frozen. No more shipments will be possible until all freight, C.O.D., and handling charges are paid in full. Refusal of a shipment does not relieve the customer of liability for paying these charges. Repeated returned shipments of this type will cause the customer's buying status to be permanently revoked.

Returns

Returns: No returns of parts ,accesories , components or assemblies will be accepted without a RGA (no exceptions) , (return goods authorization number), plainly visible on the outside of the return package. Do no ship returns without obtaining this number. Special ordered and electrical parts are not returnable. A 20% restocking charge may apply to all returns other than defective products. No returns after 60 days. disputes arising from any purchase will be venued in San Luis Obispo county municple court,State of California

Parts that are not in new condition and parts where the containers are dirty or damaged, are not returnable. Parts returned in the above condition will be returned to the customer at the customer's expense. No credit will be given. It is the customer's responsibility to package all returns adequately to avoid damage in shipment. Products damaged in return shipments from inadequate packaging will be returned to the customer at the customer expense. No exceptions ! disputes arising from any purchase will be venued in San Luis Obispo county Municiple court, State of California  

Pricing

Prices: All prices are subject to change without verbal or written notice. If a product has a significant change in price we will do our best to notify our customer prior to shipping. JBP will match any legitimate advertized competitors price (at our discretion and with prior to purchase agreement).

Warranties

Jet Boat Performance Warranty for Engines, Jet Drives, parts and accessories :PLEASE READ CAREFULLY. Due to the wide variety of products we distribute and offer, parts and component warranties may vary by their individual manufacturer (unless otherwise expressly specified in writing). Our JBP** rebuilt engines and rebuilt Jet Drive assemblies come with a 90 calender day parts and labor warranty/guaranty for our workmanship as well as  parts and material defects.  "Prescribed time alotment 30, 60, 90 days, etc." begins from when the first purchaser/customer recieves the parts, components or assembly, no exceptions.  If agreed to by us, the parts, components or "Assembly" must be returned to us at the customers expense (with RGA).  We will not be responsible for damage or failures due to "acts of god", injestion of debris, Misuse, abuse, racing, over-rev, lack of lubrication, damage furthered by negligence or continued operation after the onset of operator recognized failure (noises, poor operation, performance issues, etc) or ANY modification after our production. We also will not provide or be responsible for substitute transportation, down time, missed events or engagements, towing, service calls or "River rescue" under any circumstances whatsever . (Returns can ONLY be made with prior authorized RGA*) Assemblies and parts must be returned Undisassembled from their original "state" for our technical inspection evalutaion. Under some circumstances we may require an onsite technical inspection, including (but not limited to) a complete photgraphic and documentation report by a qualified warranty inspector of our choosing PRIOR to any warranty or policy "adjustment", removal (R&R***).  Packaging and shipping will be at the customer's expense (unless otherwise arranged). Parts, components or assemblies sent without our express authorization may be refused!  We (JBP**) reserve the right to and "whether to" rebuild, repair or replace said unit or assembly, parts or individual components with "like kind and quality" at our discretion. Parts, assemblies or components rejected will be discarded unless previously arranged and agreed upon. Absolutely NO refunds made or considered on Assemblies that have been installed, operated or modified. When you order you agree to these terms and conditions which can be clearly reviewed 24-7, 365 prior to purchase and should be reviewed prior to same. It is agreed that ANY Dispute or legal action whatsover, under all circumstances resulting from ANY disagreement or claim that cannot be amicably resolved by both parties (us and you) will be "Venued" in San Luis Obispo County Municple Court, State of California. By purchasing parts, componnents or assemblies  from us you agree to abide by these terms and conditions.  

NOTE!! Any Part , Component ,Jet Drive assembly or Engine that has been "changed" or modified from the state or condition which in which we originally produced assembled it will not be covered or considered 

* an "RGA" is a specific Return goods authorization issued by us before return of any item and PRIOR to that item being. We require written communication, documentation and photos prior to RGA.  Parts , components. **= Jet boat Performance and jetboatperformance.com/.biz *** "R&R" means removal and reinstallation, "Assembly" means Engine short or long blocks and rebuilt or custom built jet drives (exchange or otherwise).

* Regarding warranties guarranties and repairs & disputes, the most important first step to any type of dispute resolution is communication and dialogue. We are always open to discussion. "Our doors" are open 7 days a week. We are infinitely reachable by the phone and fax numbers and emails listed in the "contact sections" of our web sites.  IF you have a claim or issue please support it with photos and as much information as you can provide we will always communicate by phone however ultimatley we will require the same information in writing . Please give us the opportunity to help, where we are able we promise to do our best .

Internet or public "Bashing", slander , liabel or  defamation ,embaraassment are no way to resolve isues such as above , these tactics will not be tolerated will very likely cease or diminish possible productive negotiaiton ,dialogue and /or attemps at resolution These actions  will also be vigorously defended  

Jet Boat Performance , Jetboatperformance.com, .biz, .net, .org are registered trade marks and intellectual property of Jet Boat Performance Company and JJRT, Inc. and cannot be used with expressed written permission.  
Repairs and Restorations

Engine, Jet Drive Repairs or restorations performed at Jet Boat Performance are strictly cash unless otherwise arranged. PLEASE REVIEW WARRANTIES ABOVE

 

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